Claims
When an incident occurs, you do not have to navigate the claims process alone.
From first notification to the insurer’s decision, we help organise the claim file, compile the supporting documents, coordinate enquiries and any required loss surveys, and explain each stage clearly.
This begins the claims-support process and organises the file; it does not mean the claim has been accepted or cover confirmed.
When the policy is truly tested, we stand by you.
We help manage the administrative burden of organising and following up the claim: we review the incident and the policy, arrange the information and documents, liaise with the insurer, and explain what has been requested and what happens next.
A well-organised file, clearer follow-up, and an independent party to help you understand the claims process.
How we support you
Contact us
Start with whatever information you have about the incident and the policy.
We review the incident and policy
We review what happened, along with the policy’s initial information and requirements.
We organise the file and documents
We gather and organise the documents and link them to the relevant policy clauses.
We coordinate enquiries and surveys
We follow up outstanding information and any required surveys with the insurer and the parties concerned.
We follow the claim through the process
We stay in contact until the insurer reaches a decision.
We explain developments and the decision
We explain what has developed, the basis of the decision, and the options available afterwards.
Do you have an active claim?
There is no need to wait until the documents are complete — contact us and begin following up your claim directly.
Start with what you have
- Organisation name and contact details.
- Policy number or a copy of the policy, if available.
- A brief description of the incident and its date.
- Any available photographs or preliminary reports.
Once we receive the initial notification, we will identify the documents required based on the type of claim, the policy, and the circumstances of the incident.
We support you in understanding the policy, preparing the file, and coordinating communication and follow-up, while acceptance of the claim and the extent of any entitlement under the policy — the scope of coverage and the indemnity — remain a matter for the insurer, in line with the policy terms.